Why are the charts and prices not updating for a particular market?

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If you notice that a market isn't updating, it's probably due to one of the following.

Market trading hours

In the first instance, check the market opening hours - if a market is closed, its price will not update. Markets that are closed are indicated by a crescent moon symbol. You can also check the trading hours by clicking on the market info button.


If the market is open and the price is still not updating, this could be a sign that the market has shallow liquidity and we are not receiving prices from our providers.

Technical issues

You can also try updating your app, which may solve the problem. If you are using the web platform, try a different browser.

In rare instances, it may also mean that we are experiencing a technical issue. If in doubt, you can contact us by chat through the app or on the platform.

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