If you’ve made a deposit but it’s not showing in your account, don’t worry – we’re here to help.
To get things moving quickly, please contact us via the in-app chat or by email support@capital.com.
Please include proof of payment when you contact us.
We can accept:
- A PDF bank statement
- A screenshot of the transaction from your online banking
- A payment receipt from your bank or e-wallet
Your document should clearly show:
- Your full name as the sender
- The date of the transaction
- The transaction amount and currency
- The sender’s account details
- The recipient’s account details
Once we’ve got this, we’ll take it from there.